Telelink Business Services Group ESG Report 2024
Driving Sustainability Across Operations
Telelink Business Services Group (TBSG) has released its 2024 Environmental, Social, and Governance (ESG) report, highlighting a year of purpose-driven innovation, sustainability, and social engagement. As a digital leader with a growing presence across 45 countries, TBSG continues to integrate sustainability into the heart of its operations through its ambitious Strategy 2030 framework.
Environmental Impact with Measurable Results
At the core of the company’s efforts is a steadfast commitment to reducing environmental impact. In 2024, TBSG implemented energy-saving initiatives across offices in Bulgaria, Serbia, North Macedonia, and Croatia, achieving notable reductions in electricity and water use. Through initiatives like the Expired Medicines campaign and partnerships such as “Caps for the Future” and Gea Chelonia’s wildlife conservation efforts, TBSG has engaged both employees and communities in meaningful environmental action.
Empowering Through Education and Skills Development
Social responsibility remains a cornerstone of TBSG’s ESG agenda. The company has deepened its investment in inclusive education and digital empowerment. The TBS Academy, a signature training program, has equipped dozens of aspiring IT professionals with hands-on experience, certifications, and career opportunities. This academy complements other educational ventures such as Dream Space and t’each’one, which together reached over 5,000 students and 1,400 educators in 2024.
Advancing Diversity and Gender Equality
Championing diversity in technology, TBSG hosted the “Women in Tech” open doors event and sponsored the SheLeadsTech Bulgaria conference, nurturing the next generation of female tech leaders. With 40% of its workforce comprised of women, the company remains a proud signatory of the UN Women’s Empowerment Principles.
Building Stronger Communities
The report also details TBSG’s active role in community engagement, including sustainability challenges for employees, donation drives for refugee families, blood donation campaigns, and cybersecurity training sessions for children from SOS Children’s Villages. The 2024 Christmas charity initiatives alone raised nearly 7,500 BGN, further underscoring the team’s collective spirit.
Strengthening Governance and Compliance
In terms of governance, TBSG has taken strong steps to enhance transparency and accountability. The company advanced its ESG disclosures in line with the EU’s Corporate Sustainability Reporting Directive (CSRD), while continuing to prioritize employee training on anti-corruption, data protection, health, safety, and whistleblowing protocols.
Strategic Expansion and Regional Leadership
Strategically, TBSG expanded its footprint by acquiring SedamIT in Croatia, reinforcing its position in the Western Balkans and supporting cross-border innovation. This expansion aligns with the organization’s long-term vision of scaling responsible tech solutions and fostering talent throughout the region.
A Vision for the Future
As CEO Ivan Zhitiyanov emphasized in the report,
“Technology will continue to advance, and with it, our responsibility to develop and deploy it with care.” TBSG’s approach clearly reflects this ethos, weaving innovation with integrity and proving that digital transformation and sustainability can—and must—coexist.”
Looking Ahead with Purpose
With strong momentum behind its ESG initiatives and a clear path forward, Telelink Business Services Group is not only building resilient infrastructure but also shaping a more inclusive and responsible digital future.
Read the full report here:
