Managed Services for Endpoint Devices

Our solution is designed to address daily technical challenges associated with endpoint devices, enabling companies to focus on strategic innovation. Supported by a dedicated team, our cost-effective model ensures robust cybersecurity and proactive device management.

Overview Why choose us Experience the full service Services Contact us

Overview

We understand the challenges faced by IT leaders in navigating technical issues, streamlining processes, and managing tight IT budgets – all while striving to focus on strategic initiatives, foster innovation and drive business growth.

Our managed services are here to tackle day-to-day technical requirements, with a keen focus on endpoint devices. Efficiently addressing incidents and problems, we proactively identify recurring issues and suggest automation strategies. We provide a predictable and cost-effective model for handling operational tasks. With specialized expertise and a dedicated team, we aim to become an extension of your IT team, bridging gaps in staff and skills.

In today’s era of remote and hybrid work, the critical importance of robust, adaptable cybersecurity measures is acknowledged. Our approach integrates awareness training with an emphasis on practices that fortify cybersecurity. With us, you can concentrate on business innovation and strategic projects without being hindered by operational complexities.

Why choose us

Manage day-to-day technical challenges

We handle the daily technical challenges associated with endpoint devices, allowing your IT leaders to focus on business innovation and strategic projects.

Maximize IT budgets for efficiency

Our cost-effective managed services provide a predictable model for handling operational tasks allowing you to allocate your resources efficiently while maintaining a balanced IT budget.

Automate to overcome recurring challenges

Our problem management services analyze patterns and root causes of recurring issues. By proposing automation strategies, we minimize manual efforts and improve overall efficiency.

Effectively address staffing shortfalls

Our proficient team handles incidents and problems for endpoint devices, streamlining your IT operations and enabling your internal team to concentrate on strategic initiatives by offloading daily tasks.

Robust cybersecurity for hybrid environments

Our solution integrates security awareness training to fortify the human element of cybersecurity. We empower your employees with the knowledge and practices to mitigate security risks.

Experience the full service

Flexibility as an Extension of Your IT Team

We tailor our services to meet your unique needs, acting as a seamless extension of your IT department. Our adaptable approach ensures smooth integration into your existing workflows, provides scalable solutions that grow with your business, and facilitates quick adaptation to changing business requirements.

Simplified Engagement Process

We’ve streamlined our engagement process to emphasize simplicity, allowing for the efficient utilization of our services without any unnecessary complications.

Expertise in Technology

Our team consists of technology experts who are proficient in the latest technologies and best practices. This includes PMP-certified service delivery managers and technical specialists holding certifications such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), and the specialized Zero Trust Certified Associate (ZTCA). Our team’s extensive experience and successful project track records underscore our commitment to excellence.

Competitive Pricing

We offer competitive pricing that ensures you receive high-quality services while remaining on time and within budget. Our approach enables companies to achieve their objectives without compromising on service quality.

Services

Expertise and Experience

A wide variety of TBS technical experts equipped with various certifications, and a proven track record of successful projects. They complement your IT department using a streamlined and straightforward engagement process.

Initial Assessment

A detailed infrastructure assessment during the onboarding period to ensure the offered service levels and to align the service with the customer’s needs and expectations.

Service Desk

Our dedicated service desk team is ready to manage and resolve customer requests within agreed service level agreements (SLAs) and timelines. Rest assured that your IT team will receive prompt and efficient support for their technical needs.

Incident and Problem Management

Our incident management team is dedicated to restoring service as quickly as possible when incidents occur. Meanwhile, our problem management experts focus on identifying and resolving the underlying root causes to prevent future occurrences.

Remote Monitoring

Our robust managed monitoring system ensures the health, performance, and security of your critical infrastructure. By proactively monitoring and analyzing relevant data, we can identify and address potential issues before they impact your operations.

Configuration Management

Our configuration management process ensures accurate and reliable information about your IT assets and configurations. By maintaining comprehensive records, we can effectively manage changes and minimize risks associated with misconfigurations.

Proactive Maintenance and Capacity Management

We go beyond reactive support by proactively identifying potential issues and addressing them before they impact your operations. Our capacity management process ensures that your IT resources are correctly sized to meet your current and future business requirements.

Comprehensive Reporting

We provide detailed reports on the services we deliver, giving you insights into the performance and status of your IT infrastructure.