We understand that maintaining a standing army of highly-skilled IT personnel is difficult and expensive. With over 20 years’ experience, Telelink Business Services has assembled a pool of globally-recognized IT experts, ready to be a trusted and highly-effective extension to your team!
We provide fully-scaled network, security, data center and collaboration support services combined with centralized IT management. You can access a team of 150+ technical experts, while reducing cost and associated risks of retaining in-house IT resources.
LAN
WAN/SD-WAN
Wi-Fi
Data center networking/SDN
NG FW
Web application Firewalls
VPN
Traffic load balancing
DDoS
Network access control
Audio
Video
Web
Contact center
O365
Servers
Storage and SAN
Virtualization
OS support
Backup and Archiving
– Single point of contact for incidents and service requests reported from customers or system monitoring and alerts
– Monitoring of managed networks
– Triage and categorization of customer’s requests
– Logging a customer call and assigning it to the correct resource
– Full administration of the requests with ServiceNow platform
– Technical escalation of incidents/requests