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Operational simplicity and effectiveness 

Managed services deliver maximized flawless IT environment. LHT chose TBS as preferred partner where quality meets demands and proficiency bridges expectations.

Lufthansa Technik (LHT) provides worldwide maintenance, repair, and overhaul services for aircraft, engines, and components. LHT prefers to use internal IT staff to deliver innovative applications supporting its primary mission and outsource mundane IT support and maintenance tasks – a costly and time-consuming distraction. To achieve this, LHT selected Telelink Business Services as a preferred Managed Services provider for professional network, server, and storage engineering services, along with 24/7 Support Desk. 

Telelink Business Services supports LHT in several ways: 

  • 24/7 Support Desk with strict SLAs for incident response and resolution 
    • Network infrastructure migration, visibility, and observability 
      • Redesign and optimization of Wi-Fi networks  
        • Minimum IT engagement into daily maintenance

        The project started in 2017 and evolved from a single small site in Sofia to 4 countries – Bulgaria, Malta, Hungary, and Puerto Rico, with overall 250+ devices. Tailor-made backup and service delivery management are also included in the scope of work.  

        A successful engagement with a managed service provider depends on technical capabilities and organizational culture fit. Telelink Business Services delivers on both, as our team of 150+ certified engineers work with clients in 40+ countries, across 4 continents. Secures essential network services availability for LHT across its worldwide locations and our experts are seen as an extension of the LTH in-house IT staff.  

        LHT acknowledges the following benefits and operational outcomes from the work with Telelink Business Services over the years: 

        • Transparent and predictable OPEX model for services and hardware 
        • Improved and consistent service and support levels
        • Improved infrastructure reliability and visibility
        • International coverage without compromise on quality 
        • Full confidence in outsourcing supporting IT

        Operational and business effectiveness is enabled via regular meetings, clear communication flow and responsibilities for swift issues resolution. The company extensive technical expertise across the entire IT stack often compliments LHT capabilities on technology refresh and security mitigation. 

        The COVID-19 pandemic significantly impacted the airline industry, with projections for revenue loss of up to $113 billion (IATA). With the managed services provided by Telelink Business Services, LHT has much more resilience to control operational costs, including when they need to scale IT infrastructure. Furthermore, current economic circumstances push companies to demand simple service models with transparent pricing and as little upfront investment as possible. 

        Outsourcing IT support to Telelink Business Services lets LHT focus on their core business and stay competitive in the skies through a predictable budget for services and hardware; improved service and support levels; reliable and visible infrastructure; international coverage without sacrificing quality; and complete confidence in outsourcing IT support 

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