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service management

Managing a modern business in a fast changing technology world is not an easy task. Having a trusted partner who has the knowledge and understanding of modern technologies is critical for turning IT in your favor.

With our Managed Services offering, we provide proactive technological service management for organizations that want to outsource most or some of their IT operations and focus on their core capabilities. We can help you significantly improve productivity levels, efficiency, and reduce costs while enjoying a scalable and cost predictable service that’s easy to adapt to your needs as they change. It is up to our customers to decide whether to let us manage a single piece or the whole IT infrastructure.

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“Highly experienced engineers with great energy and eager to help. I’m quite satisfied with the service.”

Georgi Ribarski Progress Software

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“We’ve worked with TBS for more than 12 years and trust their team to meet our IT needs. TBS has provided high quality services, helping our business to move forward.”

Mr. Shekerletov, Director Global Applications ContourGlobal

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“Telelink Business Services was the absolutely right choice for our IT advisor. We have a long technical relationship with them and especially successful project for implementation of a new MPBN network in VIVACOM started in 2015 and still ongoing which ensures the handling of all challenges with traffic and complexity growth.”

Boris Nazarov Vivacom

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“We always receive our quotes very quickly. Given the dynamics in our sector, this is very important for us.”

Yordanka Georgieva TELUS International Europe

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“Digital transformation is crucial to the growth of “Isobar Commerce”. With the help of Telelink Business Services, we have achieved outstanding results. TBS has been an indispensable partner in helping us progress on our digital journey.”

Stanislav Radkov Isobar Commerce

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“Time and time again, the Telelink Business Services team has been the go-to IT advisor for us. We are very impressed by their dedication and their professionalism. Our cooperation is essential for our business and we see TBS as a strategic long-term partner.”

Angel Gramatikov Dynata

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“The team and staff have been an asset partner to ContourGlobal. Their knowledge and support of any system or process we give them has demonstrated that our choice in having them as a partner was a valuable add.”

Mr. Bree, Head of Global Infrastructure ContourGlobal

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“We would like to express our satisfaction from the professional and highly qualified team of Telelink Business Services. Our cooperation and established partnership give us the ground to recommend them as a loyal and reliable partner.“

Venelin Dimitrov CEO


Our Service Management Office is dedicated on the process side of Managed Services provision. Collaborating with our diverse technology teams we can offer any service or solution from our portfolio as a managed service, separately or combined. In addition, we can develop a tailored solution according to what your business needs.



Vesela Lukarska

Director Service Management Office

As a Director of Service Management Office Vesela Lukarska is responsible for ITIL based processes – Service Operations (Service Desk, Incident management, Problem management, Event management, etc.), Service Design (Service Catalog, SLA, etc.), Service Transition, and is taking a leading part in the Service Strategy.

Vesela is an experienced Project Manager with a demonstrated history of working in the telecommunications industry. For over 15 years in Telelink Business Services, she has developed extensive skills in Service Delivery, ITIL, IT Service Management and Pre-Sales. She has also been part of the PMI Bulgaria Chapter as member of the Advisory Board, as well as a Vice President for Membership. She has graduated the Technical University of Sofia with a Master’s Degree in Industrial Management, and has also earned PMP certification from the Project Management Institute (PMI).

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